Terms of Service

These terms govern your use of the DetailIQ platform. Please read them carefully.

1. Agreement & eligibility

By creating an account or using DetailIQ you agree to these Terms and to our Privacy Policy. You must be at least 18 and, where acting for a business, authorised to bind it. DetailIQ is operated as a sole trader business in the United Kingdom; you can contact us at info@detailiq.co.uk.

2. The service

DetailIQ provides online booking, scheduling, customer-management and payment-collection tools for vehicle-detailing businesses. We may add, change or remove features over time.

3. Subscriptions, trial & billing

DetailIQ is offered on a subscription basis with a 14-day free trial. After the trial, fees are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.

4. Payments & customer deposits

Customer deposits and payments are processed through Stripe directly into your connected Stripe account; DetailIQ does not hold these funds. You are responsible for honouring bookings, setting your deposit, refund and cancellation policies, and complying with the Consumer Rights Act 2015 and Consumer Contracts Regulations 2013, including any cancellation rights your customers may have.

5. Your responsibilities & acceptable use

You must keep your login secure, provide accurate information, and not: misuse the service; attempt to access another business's data; upload unlawful, infringing or harmful content; or interfere with the platform's operation. You are responsible for the lawful handling of your own customers' data (see Privacy Policy, section 1).

6. Data protection

Each party will comply with the UK GDPR and Data Protection Act 2018. Where DetailIQ processes your customers' data on your behalf, it does so as your processor under the terms of our Privacy Policy, which forms part of these Terms.

7. Intellectual property

DetailIQ and its software, branding and content remain our property. You retain ownership of your business and customer data. You grant us a limited licence to process that data solely to provide the service.

8. Availability

We aim to keep DetailIQ available but do not guarantee uninterrupted service. We are not liable for losses arising from downtime, scheduled maintenance, or third-party outages (e.g. payment, email or vehicle-data providers) outside our reasonable control.

9. Liability

Nothing in these Terms excludes liability that cannot be excluded by law (including death or personal injury caused by negligence, or fraud). Subject to that, we are not liable for indirect or consequential loss, loss of profit or data, and our total liability arising from the service is limited to the fees you paid in the 12 months before the claim.

10. Suspension & termination

We may suspend or terminate accounts that breach these Terms. You may close your account at any time; on closure we handle your data as described in the Privacy Policy.

11. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Identity verification & the Verified badge

Verification is an optional feature. If you choose to verify, you confirm that the ID you upload is genuine, current and your own. The check is automated and provided "as is": the Verified badge indicates only that an ID passed our automated check at a point in time — it is not a guarantee, endorsement or warranty of any business by DetailIQ, and customers should still exercise their own judgement. We may grant, decline, withhold or revoke a badge at our discretion (for example where verification cannot be confirmed, or is later found to be inaccurate). Documents you upload are processed once and then deleted; we do not retain them (see Privacy Policy, section 13). You must not upload an ID that is not your own or otherwise attempt to deceive the check.

13. Changes & contact

We may update these Terms and will post the new date above; continued use means acceptance. Questions: info@detailiq.co.uk.